terms & conditions

Terms & Conditions


  1. Booking;

Receipt of the deposit of 25% of the cost of the holiday confirms a booking, this deposit is non-refundable.  The deposit must be paid within 3 days of the booking being placed. The balance of the holiday cost to be paid, at the latest, 8 weeks before the first day of the holiday.  If your booking is made within 8 weeks of your arrival date, 100% of the holiday cost is due at time of booking.  Bookings can only be made with customers over 18 years. 

A contract between Us and the owner will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.

The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

We reserve the right, at all times, without statement of reasons, to refuse a booking.  We will confirm all bookings via e-mail. By booking a stay with us you agree to our terms and conditions, which can be found here. In the case of late or incomplete payment of the amounts invoiced to you, we will send you a reminder of payment, and if within five days after the date of the reminder, payment has not been received and cleared by Venn Farm Retreats then unfortunately we will have to cancel your booking, all deposits will be forfeited, and the holiday period will be offered back for hire to another customer.

Booking confirmations and invoices must be checked immediately on receipt for any errors.  Possible or claimed errors must always be notified by email or phone within three days following the date of the confirmation/invoice and before the start of the stay. 

The price of your holiday includes accommodation for a party of up to nine (plus cot) in the Cob and 4 (plus cot) in the Red Barn and 8 in The Farmhouse (plus cot).

In the price of every holiday the following is included: Rental of accommodation, heating and hot water, parking, bed linen, towels.

We provide bed linen for each person and for cot if requested. In the kitchen tea towels, a dishcloth, and sponge is provided. Towels (but not beach towels) are also provided. Please don’t use the towels at the beach.

We have a limited supply of cots, highchairs and stair gates available, please e mail to reserve these, first come first served.

Check in on the farm is any-time after 4pm. Check out is strictly 10am.

  1. Cancellations;

We will always try to help if plans change. However here is our cancellation policy;

In the event of a cancellation more than 8 weeks before the commencement of the stay, 25% of the rental amount will be payable.

In the event of cancellation within 8 weeks before the start of the stay, the entire rental amount will be payable.

In the case of premature termination of the stay, the entire booking amount is payable. We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

  1. Changes;

If, after confirmation of your booking, you would like to change the booking date we will try and help if a suitable alternative date is available. Please note, amending dates to a more expensive period will incur additional accommodation charges.  Amending a booking to a cheaper period will not see a refund of the difference in costs.  In principle, alterations cannot be permitted within four weeks prior to arrival, however we will always try and help if possible.

  1. Damages and breakages;

Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

  1. Smoking;

Smoking is not allowed in the property. Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.

  1. Fire Risk;

Smoking is not permitted.

Fireworks, Chinese lanterns, firepits, candles and portable bbqs are prohibited.

The use of the wood burner in The Cob is prohibited.

The use of the wood burner and the open fire in the Farmhouse is prohibited.

  1. Guests;

Venn Farm is primarily a family site. We reserve the right to refuse entry to any all adult group bookings not authorized at the time of booking and any monies paid will not be reimbursed so please do contact us before booking. We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.

  1. Noise;

Venn Farm is a peaceful location. Please respect other guests and try to keep noise levels to a minimum, especially between 8pm and 8 am.

  1. Parking;

Please park your vehicles in the designated parking space, ensuring cars do not block access or windows of other properties. Parking is limited to 2 vehicles for the Cob and The Farmhouse and 1 vehicle for the Red Barn. There is additional parking back up the drive on the right should you need it.

  1. Electric Chargers;

Domestic electric vehicle chargers (commonly known as a ‘granny charger’ or a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers.

  1. Refuse and recycling

No loose refuse or recycling please. Please take full bags to the green bins back up the drive on the right.

  1. Force majeure;

Force majeure on the side of Venn Farm exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Venn Farm, including threat of war, strikes, blockades, fire, floods, natural disasters, terrorism and other disruptions or events.

13. Liability;

Venn Farm accepts no liability for theft, loss or damage, of whatever nature, during or as a result of a stay

The person who books the holiday and their guests, are jointly responsible for all loss and/or damage which arises, for Venn Farm, and/or any third party as a direct or an indirect consequence of their stay.  This is irrespective of whether this was caused through actions or refraining from actions by themselves or by third parties, who are at the farm through their making, as well as of all damage which is caused by any child which they have under their responsibility. You will be liable for any damage caused and any additional cleaning required, which will incur an additional charge, at the owner’s discretion

  1. Assumption of Risks;

While we take great care to keep our guests safe. Accidents can happen and we are not responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform Venn Farm as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents, theft from your accommodation, and your stay being cut short.


  1. Pets

Venn Farm welcomes well behaved dogs and responsible owners with the following conditions;

*Venn Farm is surrounded by working farms that keep livestock. Please note that our boundaries are not secure.

*Dogs must be kept on leads at all times whilst outside and not stray to other properties.

*Any fouling must be cleared up without delay. Please do not put any poo bags loose into the green wheelie bins.

*Dogs are not allowed upstairs (downstairs in the red Barn) and must be kept off all furnishings, and hair must be cleared up before departing

*The dog owner must bring the dog’s bed or basket for sleeping in

*Dogs must not be left alone in or at the property at any time

*You will be liable for any damage caused and any additional cleaning required, which may incur an additional charge, at the owner’s discretion

*No puppies


  1. Hot Tub

Please be mindful of the safety aspects of the hot tub especially if you have young children in your party. They need to be supervised at all times.


Drink water before and while you are in the hot tub

Shower before entering. …

Limit the use of alcohol in the tub and only use plastic glasses

Replace the lid after each use

Turn off jets after use


EVER leave children unattended in the hot tub

Jump or dive in the hot tub

Use if you are pregnant or have pre-existing health conditions.


  1. Check Out

Check out is 10.00AM at the latest

Please be prompt as our cleaners will arrive at 10am to start the changeover. Before checking out, please can you do the following:

* Ensure that any dishes are washed up and the dishwasher is on if needed.

* Put all bagged rubbish (full bags only please) in the bins in the overflow car park (back up the drive on the right).

* Remove the bedding (not the protectors) and leave in a pile in the bedrooms.

* Place all used towels in the bath/shower room

* Turn off all lights, turn any thermostats down and towel rails off.

* Leave the keys back in the master lock and scramble the numbers.


  1. Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.